Contact: MCVP oGCDP Maria Ioja
[email protected]
CX & Value Delivery Manager
The Customer experience manager is responsible for working with the VPs oGCDP in the gathering qualitative and relevant materials from the realized EPs in order to ensure the quality in content of future campaigns. Another responsibility is the reintegration process and the tracking of the 16 standards and satisfactions during Value Delivery phase and engagement of future EPs during Consideration phase.
2. Global Volunteer VD and CX
a. What is your strategy for engaging and tracking the EPs during their exchange (and after) in terms of gathering qualitative content for future campaigns? How would you work with the VPs for this?
b. What would be your strategy for reintegrating the oGCDP returnees in the oGCDP department? How would you work with the VPs to ensure it?
c. How would you ensure the fulfillment of the 16 standards and satisfactions during exchange? How can these standards be applied by the oGCDP area during the CONSIDERATION phase and what is the added value of tracking their fulfillment at this point? (before exchange, when the EP is searching and applying for projects)?